Returns & Refunds

Return & Refund Policy

At Buyora, we want you to shop with confidence. If you are not completely satisfied with your purchase, our Return & Refund Policy is designed to provide a clear and straightforward process for requesting a return or refund.

1. Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, the product should generally:

Be unused and in its original condition.
Be in its original packaging.
Include all original accessories, parts, and documentation where applicable.
Not show signs of damage caused after delivery.
Be accompanied by your order number or proof of purchase.

Some products may be subject to specific return conditions or may not be eligible for return due to their nature.

2. Items That May Not Be Eligible for Return

Certain items may not be eligible for return, including products that:

Have been used, altered, or damaged after delivery.
Are missing original components or packaging where required.
Are personalized or made specifically for the customer.
Cannot reasonably be returned due to hygiene, safety, or other applicable restrictions.
Are identified as non-returnable on the product listing.

If you are unsure whether your item qualifies for a return, please contact our customer support team before sending it back.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is:

Damaged during delivery
Defective
Incorrect
Missing parts or accessories
Significantly different from the product ordered

please contact us as soon as possible.

To help us resolve the issue quickly, please provide:

Your order number
A description of the issue
Clear photos or videos of the product and packaging when applicable

Our team will review the information and determine the appropriate solution, which may include a replacement, refund, or other suitable resolution.

4. How to Request a Return

To request a return, contact us at:

Email: supportbuyora@gmail.com

Please include:

Subject: Return Request – [Your Order Number]

In your message, provide your order number, the product you wish to return, and the reason for the return.

Our customer service team will review your request and provide return instructions if your request is approved.

Please do not send products back without receiving return instructions from our support team.

5. Return Shipping

Return shipping costs may vary depending on the reason for the return.

If the return is due to receiving a damaged, defective, or incorrect product, Buyora may provide an appropriate resolution based on the circumstances.

For returns due to personal preference, change of mind, incorrect selection, or similar reasons, the customer may be responsible for applicable return shipping costs.

6. Refund Process

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved, the refund will generally be issued to your original payment method.

The time required for the refund to appear in your account may vary depending on your payment provider, bank, or financial institution.

7. Partial Refunds

In certain circumstances, a partial refund may be issued if:

The product has been used or shows signs of wear.
The item is returned with missing components.
The product or packaging has been damaged after delivery.
The returned item does not meet the applicable return requirements.

The final refund amount will depend on the condition of the returned product and the circumstances of the return.

8. Order Cancellation

If you need to cancel an order, please contact us as quickly as possible.

Cancellation requests must be submitted within 8 hours of placing the order.

Once an order has entered processing or has been shipped, cancellation may no longer be possible. In such cases, the order may need to be handled under our standard return policy.

9. Refunds for Lost or Undelivered Orders

If your order appears to be lost or has not arrived within a reasonable delivery period, please contact our customer support team.

We may request your order number and tracking information so that we can investigate the shipment with the relevant shipping carrier.

Depending on the circumstances and investigation outcome, we may offer a replacement, refund, or another appropriate resolution.

10. International Returns

Buyora serves customers worldwide.

For international orders, return shipping procedures and costs may vary depending on the destination country, courier service, customs requirements, and the reason for the return.

Customers may also be responsible for applicable customs duties, taxes, or other charges associated with returning an international order where applicable.